Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MEA143B Mapping and Delivery Guide
Develop and manage maintenance error management programs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MEA143B - Develop and manage maintenance error management programs
Description This unit of competency is part of the Aeroskills Advanced Diploma training pathways. It covers the competencies required to develop and manage maintenance error management programs within the civil aviation maintenance environment, as required by CASA.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit requires application of competencies relating to the development and management of maintenance error management programs aimed at reducing human error rates within aviation maintenance organisations.Applications include all maintenance activities relating to aircraft and aeronautical product that are performed within the jurisdiction of CASA.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop a maintenance error management program
  • The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements
  • The maintenance error management program encourages open and blame free (unless negligent) reporting of maintenance errors
  • Disciplinary boundaries are clearly stated for application in the event of negligence
  • A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors
  • A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management
  • Reference to the maintenance error management program is included in applicable organisational policies and procedures
  • Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends
       
Element: Manage a maintenance error management program
  • Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program
  • Significant safety issues related to maintenance errors are reported to CASA and/or the Australian Transport Safety Bureau (ATSB)
  • Events applicable to the maintenance error management program are investigated in accordance with program procedures
  • The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event
  • Necessary action is taken and feedback is provided to the workforce
  • The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation
  • Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to develop and manage a maintenance error management program within an aviation maintenance organisation.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is, the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The candidate must have access to all tools, equipment, materials and documentation required and must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials. The assessment environment should not disadvantage the candidate.

Method of assessment

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Look for evidence that confirms skills in:

written and oral communication

use of regulations and advisory material to set up a maintenance error management program

specification of training requirements

application of human factors

trend analysis

Required knowledge

Look for evidence that confirms knowledge of:

relevant regulations and advisory material

human factors

investigative processes

trend analysis

how to specify training requirements

equity, fraud and ethics

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Application of this unit may relate to:

scheduled or unscheduled maintenance

individual or team-related activities

Regulatory requirements and associated guidelines

Regulatory requirements and associated guidelines include:

CASR, Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material

Regulatory procedures for the reporting of significant safety issues

Regulatory procedures for the reporting of significant safety issues include:

Major Defect Report (MDR)

Service Difficulty Report (SDR)

Confidential Aviation Incident Report (CAIR)

Applicable organisational policies and procedures

Applicable organisational policies and procedures may include:

maintenance organisation expositions

quality manual

safety manual

procedures manual

work instructions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements 
The maintenance error management program encourages open and blame free (unless negligent) reporting of maintenance errors 
Disciplinary boundaries are clearly stated for application in the event of negligence 
A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors 
A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management 
Reference to the maintenance error management program is included in applicable organisational policies and procedures 
Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends 
Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program 
Significant safety issues related to maintenance errors are reported to CASA and/or the Australian Transport Safety Bureau (ATSB) 
Events applicable to the maintenance error management program are investigated in accordance with program procedures 
The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event 
Necessary action is taken and feedback is provided to the workforce 
The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation 
Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends 

Forms

Assessment Cover Sheet

MEA143B - Develop and manage maintenance error management programs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MEA143B - Develop and manage maintenance error management programs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: